AVSinfo Privacy Policy

Effective Date: Nov 2025

           At AVSinfo Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and                       protect your personal information when you visit our website https://www.avsinfo.co.uk, contact us, or use our services.

1. Information We Collect

           We may collect and process the following information:

• Contact details: such as your name, email address, phone number, and company name when you fill out our forms or contact us directly.
• Technical information: including your IP address, browser type, time zone, and cookie data.
• Usage data: details of how you interact with our website, pages visited, and time spent.

2. How We Use Your Information

           We use your data to:

• Provide and improve our IT Support and Managed Services.
• Respond to your inquiries, service requests, and support tickets.
• Send relevant updates, quotations, and service information (only with your consent).
• Comply with legal and regulatory obligations.

3. Data Retention

           We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

• Normally, we retain personal data for no longer than two (2) years from the date of last contact or service interaction, unless a longer period is required by law or contract.

4. Data Sharing

           We do not sell or rent personal information.
           We may share your data only with:

• Service providers or partners assisting in IT support delivery (under strict confidentiality agreements).
• Legal or regulatory authorities when required by law.

5. Data Security

           We apply appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or                       unauthorized access.

6. Cookies

           Our website uses cookies to improve functionality and user experience.
           You can manage or disable cookies through your browser settings at any time.
           

7. Your Rights

           Under the UK GDPR, you have the right to:

• Access your personal data.
• Request corrections or deletion.
• Object to or restrict processing.
• Withdraw consent (where applicable).

           To exercise these rights, please contact us using the details below.

8. Contact Us

           If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

           AVSinfo Ltd
           Email: info@avsinfo.co.uk
           Website: https://www.avsinfo.co.uk

9. Policy Updates

           We may update this Privacy Policy from time to time to reflect changes in law or our practices.
           All updates will be posted on this page with a revised effective date.